Return Policy

In the unlikely event that you are dissatisfied with a piece you have purchased from us, we are happy to provide a no-quibble refund for the item value, or exchange it for another of your liking to the same value, within thirty days of the purchase date. This does not affect your statutory rights.

The piece should be unworn and returned in its original condition and packaging. The ribbon may be untied — we would rather you opened it properly than returned it unexamined.

Return postage is at your own cost, unless we delivered the item to you in error or the item is damaged or defective — in which case the return is entirely at our expense and we will put it right without delay.

Under the Consumer Contracts Regulations 2013 you have fourteen days from delivery to cancel your order for any reason, and a further fourteen days to send the goods back. If you cancel before we have shipped, we issue an immediate refund.

Once you have told us you wish to cancel or return an order, any sum paid to us is refunded to your original payment method as soon as we have received the returned items at our warehouse.

Tell us the piece you would prefer and we will reserve it while your return is in transit, so a popular weave is not gone by the time your parcel arrives.

Returns to: Ties Online, Unit C2–C3, Crispin Industrial Centre, Angel Road Works, Advent Way, Edmonton, London N18 3AH, United Kingdom. Questions first? Email info@ties-online.com or call +44 (0)20 3232 5900 and a person will help.